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Straight Line

FREQUENTLY ASKED QUESTIONS

When is a good time to contact Straight Line headquarters?
How does my shop become a dealer?
What is your return policy?
What is the Straight Line and SL warranty policy?
How do I make a warranty claim?
Will Straight Line or SL sponsor me?
How do I get my event or video sponsored by Straight Line or SL?
How long is my wakeboard rope?
There is a knot in my rope, do I need to get it out and how?
Can I use a ski rope to wake board and vice versa?
What do the lengths “off” mean on a ski rope?
What is tolerance, and how do I check if my ski rope and handle are within?

Launch Pads

How does the Link system work?
How do I fill and drain my Big Bag or Sumo Sac ballast bags?
How much weight can I put in my boat?
Can you hook up the Uber/Sumo pump to the inboard ballast system?
How durable are your Big Bags?
How durable are your Sumo Sacs?
SL Ballast Spec Sheet

Gloves

Do the gloves have curved fingers?
How do I know what size glove to get?

When is a good time to contact Straight Line headquarters?
Monday – Friday, 8am – 5pm PST

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How does my shop become a dealer?
Please email info@slsports.com

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What is your return policy?
We do not accept customer returns, you must return products to the store that you purchased it from, according to their return policies.

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What is the Straight Line and SL warranty policy?
Straight Line product warranty is extended to the original retail purchaser and cover defects in material and workmanship as detailed below. These warranties are not transferable and are effective from the date of original purchase. Authorized Straight Line dealers do not have the authority to make any warranties in addition to or inconsistent with the terms or conditions set forth in this warranty.

Ropes & Handles: 
12 months from date of purchase. If you don’t have your receipt, then the 12 month period starts upon product introduction which is September 1st of that model year.

Inflatable Tubes and Launch Pads:
12 months from date of purchase. If you don’t have your receipt, then the 12 month period starts upon production introduction which is September 1st of that model year.

Gloves and Vests:
90 days from date of purchase. You must have a copy of your receipt to make a warranty claim on these items.

If your product is verified as having a valid warranty issue we will, at our option, repair or replace the product free of charge. In the event that an exact replacement is no longer available; we will replace your product with one of comparable performance and value.

What is not covered:
Costs of return shipments to Straight Line/SL.
Normal wear and tear as determined by our warranty personnel.
Ropes frayed from edges of skis, boards, pylons, towers and board racks.
Damage caused by alterations, modifications or changes not approved by Straight Line in writing, such as mid-section knots in the rope.
Damage caused by extended exposure to sunlight.
Sales outside of the United States, this is handled by our distributors.
Products used in commercial, rental, or instructional programs.

Warranty returns are claims for warranty coverage only and do not constitute an agreement by Straight Line to accept the warranty claim. Return authorizations are for inspection purposes only. Our warranty department will determine validity of claim upon inspection.

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How do I make a warranty claim?
Step 1: Evaluate the validity of the claim.
Was the product purchased in the last 12 months?
Does the damage appear to be attributable to defective materials or workmanship?
Does the damage appear to be in a location where outside factors may have caused the problem (ie. Handle fraying where it rubs ski/board, rope rubbing on board racks, is there a knot near the break, etc)

Step 2: Bring the product to the store where it was purchased OR Call us for a Return Authorization (RA) number. When purchased locally, return it to that store, otherwise consumers can call us directly at 1-800-820-7781 Tell us WHAT you are sending back – describe the product to help us identify it properly Tell us WHY you are sending it back – describe the specific problem. We may ask you to email us a picture before you return the product. You will receive your RA# via fax or email, please print two copies, one for your records and one to include with the product being returned.

Step 3: Pack and ship the product immediately. Include a photocopy of the original proof of purchase (receipt). Double check that your shipping information and product information on the RA sheet is correct, make changes if necessary. Mark the defect clearly with a piece of masking tape Print the RA# clearly on the outside of the box. Don't forget to include a copy of the RA# printout! Ship the claim to the address on your RA sheet

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Will Straight Line or SL sponsor me?
Straight Line receives many of sponsorship requests each year. Please follow the guidelines listed below to make sure we give your request the attention it deserves:

We are currently only accepting applications for USA sponsorships, international sponsorships are handled separately by our distributors.

Note: if you are currently on the Straight Line team and wish to continue, please email or mail in an updated resume before October 30th.

Here is a list of what to include in your sponsorship resume & request:

Your name
Mailing address (No PO Boxes)
Contact information: phone and email
Your date of birth 
Number of years you have been participating in your sport 
Your goals you plan to achieve in your sport 
A basic outline of your recent competition results or achievements 
Other ways you are involved in your sport (camps, clinics, etc) 
Current sponsors
A short paragraph on why Straight Line or SL should sponsor you 
A letter/email of reference from a sponsor or coach (if possible)
One or more of your best action photos, a video or DVD (please keep in mind that these will NOT be returned) or better yet youtube/vimeo link.
A copy of magazine or newspaper photo and/or editorial featuring you within the last year

How to submit your request:

Mail your sponsorship request packet to:
Straight Line Sports
Attn: Athlete Sponsorship
364 2nd Street #7
Encinitas, CA 92024

Please do not call or fax regarding your sponsorship request, we will be in contact with you regarding our decision.

IMPORTANT: DO NOT SEND ORIGINAL PHOTOS OR VIDEOS/DVDS. SPONSORHIP REQUEST MATERIALS WILL NOT BE RETURNED.

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How do I get my event or video sponsored by Straight Line or SL?
Straight Line and SL will only consider your event sponsorship proposals at least a minimum of 6 months in advance to your event.

What you need to include in your event proposal is:
Your name and contact information
What is your role in this event
Date and location of event
Event description
How many participants are you expecting
How many spectators are you expecting
What sort of media and marketing plans are in place
What specifically is Straight Line or SL being asked for
What benefits will Straight Line or SL receive in return
Printed materials and media coverage from previous year events

How to submit your request:

Mail your Event sponsorship request packet to:
Straight Line Sports 
Attn: Event Sponsorship 
364 2nd Street #7
Encinitas, CA 92024

Please note that event proposals will not be returned to you.

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How long is my wakeboard rope?
Wakeboard ropes that are sold separately will be marked as the rope length only; your handle will add an additional 5 feet. The line marker sleeves indicate the total rope length of that particular section only. SL ropes may have 7, 5 and 3 foot sections in differing quantities so that you can easily mix and match sections to create a customized riding length.

Wakeboard ropes that are sold as a combination with the handle are marked as total riding length. For example, a 65’ EVA Wake combo is 65 total feet INCLUDING the handle. All ropes that are part of combo units have the standard 10 or 5 foot sections.

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There is a knot in my rope, do I need to get it out and how?
Yes, it is very important to remove knots from your rope. Knots are the weakest point in a rope because as more pressure is applied to the rope, the knot will want to tighten down on itself further and further until it eventually cuts through itself. If your rope gets a knot, remove it right away before it can tighten even further! The best way to get out a knot is to hit the knot against a solid surface a few times and then work the loops back and forth to loosen, repeat as necessary. Do not use sharp objects to pry them apart as this may damage the rope. It may take a while, but keep working it loose.

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Can I use a ski rope to wake board and vice versa?
This depends on your ability level and performance goals. Anyone past the beginner level will want to use a rope specifically designed for each sport. Here’s why:

A waterski rope is made with polypropylene, which is a material with elasticity and memory. This simply means that when it is put under tension it will stretch and when that tension is released, the rope fibers will rebound back to their original state. Polypropylene acts as a much needed shock absorber for a skiers shoulders, arms and hands. Skiing on a non-stretch rope is really hard on the body and should be avoided.

Wakeboarders and kneeboarders should use a rope built with a material called Dyneema or Spectra because of their non-stretch properties. SL uses Dyneema in all of our performance wake ropes. Think about it this way, if you are cutting in at the wake with a tight line, what is going to happen once you leave the wake and cannot keep that amount of tension on the rope? An elastic rope for skiers is going to quickly rebound back to its original length, pulling the rider forward and off balance. However, with a non-stretch rope, there is no rebound and they’ll only feel the smooth pull from the boat, allowing them to stay balanced and on-axis.

There is an option for the beginners though, it is a third material called Polyethylene. This material is used in many of our recreational level wakeboard and waterski combos. It provides the user with significantly less memory and elasticity than the Polypropylene material but doesn’t eliminate that memory all together like a Dyneema rope will. These ropes will work great for those who only get on the water a handful of times a year or are just starting out in the sport.

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What do the lengths “off” mean on a ski rope?
A term used to describe the total length of the rope you are skiing at. Originally designed for use during tournaments, each rope section is identified as a certain number of “feet off” from the full line length of 75 feet (the handle is included in this length). For example a skier who is skiing at 22’ off is actually using a 53 foot line/handle length.

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What is tolerance, and how do I check if my ski rope and handle are within?
Tolerance is the acceptable +/- variance for your waterski rope sections and handle length and is determined by waterskiing’s governing bodies AWSA and IWSF. Specific measurements for each section length can be found in the AWSA Rulebook and on their website, www.usawaterski.org. Both ropes and handles must be measured under 44 lbs. of load to get an accurate measurement, simply lying it on the floor and measuring it will not work. Straight Line ropes and handles are all checked for tolerance coming off the production line and should be within the parameters set forth. If you are in question about your rope or handle, you can call us for a Return Authorization number and return it to us at your expense for us to check it properly. We will adjust lengths as necessary and return it to you.

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How does the Link system work?
The Link system is designed to be a water and air tight system that will quickly connect the Uber pump and Sumo valve on the bag. The valve on the bag is spring loaded so that the pump opens the valve for quicker and cleaner filling and draining than other bags on the market. When you remove the Uber pump, the valve self seals itself and prevents water from shooting out of the bag like before. Check out the videos on this site, showing you how easily this system works. We also make adapters so that other manufacturers pumps work on the Link system.

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How do I fill and drain my Big Bag or Sumo Sac ballast bags?
To fill your Big Bag or Sumo Sac, connect the end of the hose to your bag via the quick connect Link system by inserting the hose and doing a quarter turn clockwise. Position bag to desired location in boat and place the pump in the water making sure pump is and stays fully submerged. Plug in the pump to the 12V power source, water should now be flowing into the bag. Continually adjust and reposition bag as needed, DO NOT LEAVE FILLING BAGS UNATTENDED! Bags are full when most of the wrinkles are out of the material and bag is firm to the touch. You may need to purge air or “burp” the bag with the valve on the opposite end. Unplug the pump from power source and then remove the hose from the bags valve. Store pump out of the way.

To empty your ballast bags, connect the pump directly to the valve on the bag and place the hose end overboard. Plug in the pump and water should be flowing out of the bag now. Continually adjust and reposition pump head so that it keeps sucking water out of the bag. DO NOT let the pump run dry for more than a few seconds at a time, you may burn up the impeller which is NOT covered under warranty. Once the bag is drained all the way, unplug the pump, coil and store it safely out of the way.  Big Bags/Sumo Sacs should be allowed to dry before being stored for extended periods of time.

Additionally, the Sumo Sac and Big Bag product line offer multiple 1” NPT plugged fittings. These fittings can be used to plumb these bags in to your boats existing ballast system, or used as a permanent ballast system on boats that did not come with factory ballast. Consult your boat manufacturer for weight limits. We sell various adapters to help with installation. Aditional stecialty adapters can be found at your local hardware store.

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How much weight can I put in my boat?
Each boat is different, please follow the United States Coast Guard rating for your boat to be safe. The general rule is that having 60-70% of the weight in the back and 30-40% in the front will produce the ideal wake shape for most boats.

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Can you hook up the Uber/Sumo pump to the inboard ballast system?
This is not available as a complete set from Launch Pad. However, the Uber/Sumo pump is similar to inboard bilge pumps, so yes it could be converted with a trip to your local hardware store.

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How durable are your Big Bags?
All of our Big Bags are made with 30 gauge PVC, the same quality material we use in our most rugged towable tubes. Basically, this material has been used for years and has withstood the test of time over and over again. All Big Bags come with a one year warranty from defect as well, so rest (and ride) easy knowing your Big Bags will be in your boat for years to come.

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How durable are your Sumo Sacs?
All of our Sumo Sacs are made with a sandwich woven polyester material, the same quality material used on white water rafts. We go a step further and internally glue and taped seams. These bags are among the strongest on the market. Sumo Sacs come with a one year warranty from defect as well, so rest (and ride) easy knowing your Sumo Sacs will be in your boat for years to come.

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SL Ballast Spec Sheet

PART # SUMO BAG Weight  PRODUCT SIZE Valves
2099250 Sumo V-Surf 900 50"L x 22"W x 22"H 1x Link   3x 1" NPT 
2129081 Sumo V 800 65"L x 18"W x 18"H 1x Link   3x 1" NPT 
2099244 Sumo V 750 50"L x 20"W x 20"H 1x Link   3x 1" NPT 
2129080 Sumo V 600 35"L x 20"W x 20"H 1x Link   3x 1" NPT 
2099245 Sumo Jr V 450 45"L x 20"W x 13"H 1x Link   3x 1" NPT 
2099246 Sumo  Utilisac 300 65"L x 16"W x 8"H 1x Link   3x 1" NPT 
2099248 Sumo Rucsac 225 45"L x 16"W x 8"H 1x Link   3x 1" NPT 
2099247 Sumo Seatsac 125 25"L x 16"W x 8"H 1x Link   3x 1" NPT 
2119107 Sumo Bow Bag  650 50"L x 44"W x 8"H 1x Link   3x 1" NPT 
2139048 Sumo Sac Flat Sac 800 800 55”L x 45”W x 9”H 1x Link   3x 1" NPT 
2139116 Sumo Axis Bow Arrow 950 950 80”L x 40”W x 8"H  
2119062 Big Bag 350 Twin V 350 x 2  17" Dia x 38" L 1x Link   3x 1" NPT 
2119064 Big Bag 540 Single 540 20" Dia x 50" L 1x Link   3x 1" NPT 
2119063 Big Bag 540 Twin  540 x 2 20" Dia x 50" L 1x Link   3x 1" NPT 
2119065 Big Bag 8000 Single 800 24" Dia x 50" L 1x Link   3x 1" NPT 
2129087 Big Bag 150 150 L 25” W 14” H 14” 1x Link   3x 1" NPT 
2129088 Big Bag 275 275 L 45” W 14” H 14” 1x Link   3x 1" NPT 
2129089 Big Bag 375 375 L 65” W 14” H 14” 1x Link   3x 1" NPT 

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Do the gloves have curved fingers?
Yes, all Straight Line gloves use pre-curved finger construction. We actually cut the patterns so that this happens naturally when the gloves are sewn together. This process creates a better fitting glove when the hand is closed and gripping a handle.

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How do I know what size glove to get?
Each person’s hand is different and therefore gloves will fit everyone differently. It is best to go to your local shop and try on various styles and sizes to find the best fit for your specific hand.

It is normal for the neoprene and Amara materials to expand and stretch when wet and then contract when dry. Keeping this in mind, a glove should fit snug to the width of your palm and in-between fingers in the store. Optimally, the correct size glove will fit tight, yet comfortably across the back of your hand and one where the fingertips are at the end, but not maxed out.

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SL BIG BAG LINEUP
SL SUMO BALLAST SYSTEM